TERMS & CONDITIONS

Last Updated: May 12, 2026

By accessing this website, purchasing services, or using any digital products, you agree to these Terms & Conditions. Please read them carefully before making a purchase.

1. GENERAL INFORMATION

About My Services

I, Jula Buchwitz (doing business as “The Anxious To Secure Coach”), provide coaching services, online courses, and digital educational materials for personal development and relationship support.

These services are not therapy, medical treatment, or mental health care, and are not a substitute for professional healthcare services.

Contact Information

Email: coaching@julanoelle.com
Website: https://www.julanoelle.com

2. DISCLAIMER

• Coaching and educational materials are not therapy.

• I do not diagnose or treat mental health conditions.

• All content is for educational and informational purposes only.

• Results vary and are not guaranteed.

• You are solely responsible for your own decisions, actions, and results.

• Services are not suitable for individuals in crisis or immediate danger. In such cases, please seek professional or emergency support.

3. CONFIDENTIALITY

Coaching is not legally confidential. However, reasonable professional discretion is maintained.

De-identified information may be used for supervision, training, or content development.

4. SERVICE-SPECIFIC TERMS

4.1 ONE-TO-ONE COACHING (MONTHLY SUBSCRIPTION)

Service Structure

1:1 coaching is offered as a monthly subscription.

Depending on the specific coaching package selected, services may include live video calls, text-based coaching, and/or voice message support. The exact structure and delivery format are defined in the individual coaching agreement.

Cancellation

Either the client or the coach may cancel the coaching subscription at any time by email.

Once cancellation is confirmed:

• Coaching continues until the end of the current billing period

• No further payments will be charged after cancellation

• Access to coaching services ends at the conclusion of the paid period

Refunds

No refunds are provided for payments already processed.

Payments cover access to coaching availability, reserved time, and ongoing support during the active billing period.

Communication & Boundaries

Respectful communication is required at all times.

If communication becomes abusive, hostile, harassing, or repeatedly violates professional boundaries, the coach reserves the right to:

• Pause or terminate coaching immediately

• End sessions early if necessary

• Cancel current or future appointments

• Limit or discontinue communication via email, messaging, or voice notes

• Restrict or revoke access to coaching materials or platforms

• Decline further engagement without further obligation

In such cases, the subscription remains active until the end of the current billing period. No refunds will be issued for payments already processed.

4.2 DIGITAL PRODUCTS & ONLINE COURSES

Included Products

Digital products include, but are not limited to:

• Online courses

• PDFs and worksheets

• Scripts and messaging templates

• Challenges and guided programs

• Bundles and downloadable materials

• Any other instant-access digital content

Access

All digital products are delivered instantly upon purchase to the email address provided at checkout.

If you do not receive your purchase within a few minutes, please check your spam or promotions folder first.

If you still cannot locate your access email, please contact: coaching@julanoelle.com

Please allow up to 24–48 hours for a response due to time differences and workload. Responses are not monitored on Instagram, and support is not provided via direct messages.

To ensure delivery, please use the same email address used at checkout when contacting support.

1:1 Coaching Access & Onboarding

Access to 1:1 coaching is provided only after confirmation of suitability and onboarding communication between the coach and client.

Clients will receive booking instructions or access to scheduling once coaching has been confirmed as an appropriate fit and the coaching agreement has been established.

Coaching sessions are delivered according to the agreed monthly subscription structure, which may include video calls, text-based coaching, and/or voice message support depending on the selected package.

Refund Policy

Due to the digital, downloadable, and instant-access nature of these products, all sales are final and no refunds are provided.

EU Digital Consent

By purchasing digital products, you acknowledge and agree that:

• Access begins immediately after purchase

• You expressly consent to immediate delivery of digital content

• You waive your 14-day statutory right of withdrawal under EU consumer law where applicable

5. AGE REQUIREMENTS

You must be at least 18 years old to purchase any digital products or coaching services.

By purchasing, you confirm that you have the legal capacity to enter into a binding agreement.

6. INTELLECTUAL PROPERTY

All content, including courses, materials, scripts, worksheets, and coaching resources, remains the intellectual property of The Anxious To Secure Coach.

Clients receive a personal, non-transferable license for individual use only.

You may not copy, share, distribute, sell, or reproduce any content without written permission.

7. PAYMENT TERMS

• Payments must be completed at checkout or as agreed in subscription terms

• Subscription payments are automatically billed until cancellation

• Failed or late payments may result in suspension of access

• No refunds are provided for completed payments

8. LEGAL MATTERS

Liability

No liability is accepted for indirect, incidental, or consequential damages arising from the use of services or digital products.

Severability

If any part of these Terms is found invalid or unenforceable, the remaining sections remain fully valid.

Governing Law

These Terms are governed by Italian law.

Dispute Resolution

In case of any dispute, you agree to contact coaching@julanoelle.com first to attempt resolution before taking further action.

9. ADDITIONAL TERMS

Force Majeure

Neither party is liable for failure to perform due to events outside reasonable control, including but not limited to technical failures, natural disasters, or emergencies.

Technology Failures

Technical issues on the client’s side do not qualify for refunds or compensation if services were available as scheduled.

Changes to Terms

These Terms may be updated at any time. Updates will be communicated where required. Continued use of services constitutes acceptance of the updated Terms.